Shipping Policy

📦 Shipping Information

At Tyvano, we’re proud to offer FREE shipping on all orders worldwide!
We want you to enjoy your shopping experience knowing your order will reach you safely and on time.

 

 

🕒 Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it has been placed.
Once your order has been handed to our shipping carrier, it will be considered dispatched and on its way to you.

During peak seasons or holidays, processing times may extend up to 7 business days due to higher order volumes.

 

 

🌍 Estimated Shipping Times

 United States: 5–10 business days
Other Countries: 10–15 business days

Please note: During peak times or holidays, couriers may experience additional delays or tracking update lags that are beyond our control.
International shipments may also face occasional customs delays, which could slightly extend delivery times.

 

 

🏠 Order Accuracy & Address Changes

It is the customer’s responsibility to ensure all shipping details are accurate at checkout.
Incomplete or incorrect information may cause processing delays or even cancellation.

If our system detects an issue with your address, our support team will contact you via email within 3 business days of placing your order.
If no response is received, we reserve the right to cancel your order and issue a refund.

If you notice an error after placing your order, please email us at tuanwestern@gmail.com within 24 hours.
We’ll do our best to make changes, but we can’t guarantee modifications after that window.

 

 

🚚 Delayed Deliveries

At tyvano, we understand how important it is for you to receive your order promptly.
While we work hard to ship all orders quickly, there may occasionally be delays due to factors outside our control — such as:

  • Severe weather conditions

  • Transportation disruptions

  • Courier delays

  • Customs inspections

  • Address or payment verification issues

We’ll always do our best to keep you updated and assist in resolving any issues as quickly as possible.
Please note that tyvano is not liable for delays caused by external factors beyond our control.

 

 

📦 Lost or Stolen Packages

We know how frustrating it can be if a package goes missing.
Once your order has been handed over to our courier partners, it is no longer under our direct control.

If your package appears lost or stolen, please contact us at tuanwestern@gmail.com — we’ll assist you in filing a claim with the courier company and follow up on your behalf.

Please note:

  • tyvano is not responsible for lost or stolen packages once they are in the courier’s possession.

  • These cases fall outside of our refund policy, but we’ll do everything possible to help resolve the situation.

  • In some cases, a replacement may be offered depending on the specific circumstances.

  • We recommend filing a police report for stolen packages.

 

 

🔄 Shipping Policy Updates

tyvano reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order with us, you acknowledge and agree to the terms outlined in the most recent version of this policy.

We encourage customers to review this page periodically to stay informed about any changes.
If you have any questions, please reach out to us anytime at tuanwestern@gmail.com.